Gen QA


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General Admin

How do I login?

To login, visit the website [] and click ‘Member Login’ on the menu bar.


To login, use your username or email address and password. If you have multiple accounts linked to the same email address, please login using the username associated with the specific account you wish to access.


The first time you login you will need to click ‘Forgotten your password?’ to generate a new password for your GenQA account 


If you have forgotten your password, click ‘Forgotten your password?’. If you have any issues logging in, please contact the GenQA office at


Once logged in to your account, you will be taken to your login page. This page provides links to different activities, which are also accessible via the links on the menu bar at the left-hand side of the page. The menu displayed will be tailored according to your account’s access permissions.

I am unable to log into my GenQA account?

If you are unable to log in as you cannot remember your password, please select the “Forgotten password” button. If this does not resolve the problem, please contact

I am not receiving GenQA emails?

Please check your spam/junk email folder and that your registered email address with GenQA is up to date.  If you are still not receiving emails, then please contact

How do I change the details of the Primary contact?

Please refer to section 4.1.1 of the Website user guide for GenQA members.  If you encounter any issues please contact, providing your laboratory’s GenQA ID number, and the name and email address of the new Primary Contact.

I need to change the permission levels for a member of staff?

The Primary Contact and laboratory staff with full administrative permission levels can change permission levels of their staff. Log in, select ‘Laboratory Staff and then select ‘Add Staff member’.


To allow a particular member of staff to enrol in EQA or submit results you need to change their permission levels to ‘qamanager.labadmin’. Please note that staff can have more than one permission level.

How do I update the name of my organisation?

Please contact and provide us with your laboratory’s GenQA Participant Identifier (Gxxxxx) and the new organisation name.

How do I change the organisation name on our Participation or Performance Certificate?

Please contact and provide us with your laboratory’s GenQA ID number and the new organisation name. Once the details have been updated you will be able to download the updated certificate.


Detailed information for participants is also available in the GenQA EQA User Guide for Participants which is available on your Participant login page.